LeQGC help and support

You can ask for help without signing in, including after your access expires.

Contact support

If no email application opens, copy this address into your mailbox. Include the affected page, the problem and the steps you followed. Never send a password, sign-in link, security code or full card number.

SUPPORT AND DATA RIGHTS

Software, accounts, access, exports and personal data: support@leqgc.com.

Personal data, objections and privacy: confidentialite@leqgc.com.

Billing questions: facturation@leqgc.com. Partnerships and brands: partenariats@leqgc.com. Other requests: contact@leqgc.com.

Help: https://leqgc.com/support

Paddle transaction payments, receipts and refunds: https://paddle.net/

To help process a request, provide the account email, the purpose of the request and relevant facts. Do not send passwords, personal sign-in links, security codes, complete card details or unnecessary third-party CRM information.

Stopping renewals, exercising statutory withdrawal, seeking a refund, closing an account and requesting data erasure are separate actions.

Frequently asked questions

I cannot sign in

Request a new password reset link. Also check spam. If you use Google, choose the identity used when you signed up.

My access has ended. How do I recover my data?

Sign in to the same account to open the recovery portal for data still retained. If you cannot access the account or the export is too large, contact support. No new purchase is required to open this portal. Open my account

Payments and refunds

Subscriptions and packs are sold by Paddle, the merchant of record. For a receipt, a payment or a refund, use the link in your receipt or Paddle buyer support. For any other billing question: facturation@leqgc.com. Paddle